Returns & Refund Policy | Vault N Vibe
At Vault N Vibe, we want your experience to be as smooth as your style. Whether you’re shopping from Pakistan or the USA, we offer simple returns and fast refunds to keep your satisfaction at the center.
General Return Policy
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You may return most items within 7 days of receiving them.
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Items must be unused, in original packaging, and with tags intact.
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Please contact us before sending anything back — we’ll guide you step by step.
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Refunds are issued to your original payment method or via store credit.
Fashion (Women’s & Men’s Apparel)
Eligible for Return:
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Wrong size or color received
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Damaged or defective apparel
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Item not matching product description
Not Eligible:
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Worn or washed items
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Items bought on sale or with coupons
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Undergarments or hygiene-sensitive clothing
Mobile Accessories
Eligible for Return:
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Broken or defective product on arrival
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Wrong model or type received
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Product not compatible despite clear description
Not Eligible:
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Opened screen protectors
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Used or damaged phone cases
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Used chargers or cables
Tech & Gadgets
Eligible for Return:
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Product not working on arrival (DOA)
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Misdelivered or incorrect item
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Faulty Bluetooth/audio accessories
Not Eligible:
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Used or damaged gadgets
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Gadgets with physical or water damage after delivery
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Devices returned without original packaging
Jewelry & Accessories
Eligible for Return:
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Item arrived damaged or broken
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Wrong color or design received
Not Eligible:
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Earrings (hygiene reasons)
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Personalized or custom pieces
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Used or scratched jewelry
How to Request a Return
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Email us at support@vaultnvibe.com or message us on WhatsApp +92 XXX-XXXXXXX
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Mention your Order ID and reason for return
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Attach product photos (for damaged or incorrect items)
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We’ll guide you with return instructions or pickup options
Refund Timeline
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Processing time: 2–4 working days after item approval
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Refund method: Original payment source or Vault N Vibe store credit
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Note: Refund time may vary for international or bank transfer orders
